Clarifying questions and their answers.
Q. I have not received my bandana, can you help?
A. All of our domestic shipments are sent with a tracking number via USPS. Unfortunately, I have no more information than you do when it comes to tracking a package. In these situations, it is best to contact your local post office or file a claim. If there was an address error on your end, a new order will have to be placed. I can refund the original purchase (minus shipping) if the package gets returned to me.
Q. How do I cancel my subscription?
A. First of all, we are sad to see you go! All subscriptions are managed through Subbly or Patreon. If you signed up before June 2020, you likely are on Patreon, otherwise you are likely signed up through Subbly. Unfortunately I cannot cancel your Patreon account for you, so you must sign in, click on your picture icon in the top right corner and go to "manage my subscriptions". If you would like to cancel through Subbly, you can sign into you account and cancel from there. Otherwise, you can send an email and I will help you out.
Q. When will my bandana ship?
A. If you purchased a previous design, they will ship in 3-5 business days. I usually ship on Saturdays. If you purchased a membership, it will start the following month. So if you ordered a 6 month long bandana subscription on January 2, your subscription starts in February.
Q. How do you pick your artists? Can I submit a design?
A. I usually just pick artists that I like. You are welcome to submit a design, and it just might strike my fancy.
Q. How do I update my address?
YOU MUST EMAIL ME! This is the only way to do it. If you update it in Subbly or Patreon, there is no way for me to know that you changed anything. I wish they were integrated in that super fancy way, but they ain't. I copy and paste you address when you first sign up into my masterful spreadsheet and never look back.