Clarifying questions and their answers.

Q. I have not received my bandana, can you help?

A. All of our domestic shipments are sent with a tracking number via USPS.  Unfortunately, I have no more information than you do when it comes to tracking a package.  In these situations, it is best to contact your local post office or file a claim.  If there was an address error on your end, a new order will have to be placed.  I can refund the original purchase (minus shipping) if the package gets returned to me.

Q. How do I cancel my subscription?

A. First of all, we are sad to see you go!  All recurring subscriptions are managed through Subbly.   If you would like to cancel t, you can sign into you account and cancel from there.  Otherwise, you can send an email and I will help you out.

Q. When will my bandana ship?

A. If you purchased a previous design, they will ship in 3-5 business days.  I usually ship on Saturdays.  If you purchased a membership, it will start the following month.  So if you ordered a 6 month long bandana subscription on January 2, your subscription starts in February.  If you ordered a subscription at the same time as a past design, I will ship the past design with your first month's bandana.

Q. How do you pick your artists?  Can I submit a design?

A. I usually just pick artists that I like.  You are welcome to submit a design, and it just might strike my fancy. 

Q. How do I update my address?

YOU MUST EMAIL ME!  This is the only way to do it.  If you update it in Subbly, there is no way for me to know that you changed anything.  I wish they were integrated in that super fancy way, but they ain't.  I copy and paste you address when you first sign up into my masterful spreadsheet and never look back. 

Q. My bandana has an "unfinished edge".  Can you help?

 

As of January of 2022 all of our new bandanas feature a selvage edge.  The holes that you see along the edge are from where the fabric attaches to the weaving machine. They’ve completely disappear after a wash.

A selvage's main purpose is to prevent unraveling or fraying, which makes a fabric stable and secure. Some fabrics come with frayed edges for aesthetic purposes. A selvage's self-finished edge makes sure that this fraying won't come undone and affect or damage the rest of your fabric.

Find a more detailed history of the bandana here.  One of our favorite passages from this history...

As a minimum, you can expect bandanas to be 100% cotton... Some of the best makers offer selvedge bandanas, which have a barely noticeable selvedge line on one or two edges. The edges that are not selvedge will be folded and stitched.

 One of the few places you can check the quality of the work is the corners. Has it been stitched together hastily, or is it clean and precise work? If you’re paying for well-made, it’s fair to expect nothing short of perfection. 

 Hand feel is an excellent guide here. If you like the look of the bandana, pick it up and rub the material between your fingers. Is it soft and supple? That’s a sure sign that the maker has gone out of their way to source top-grade cotton for their bandana. If it feels crisp or papery, mosey on to the next one.

 Some well-made bandanas are deeply saturated in colour and could block out the sun on a cloudless day. Others are given a gentler dye treatment and are almost transparent. One isn’t better than the other, it’s just a matter of the maker’s purpose and your preference.

 Finally, a well-made bandana, when unfolded and laid flat, should communicate something to you. It might tell a story, or it might evoke some far-away time and place or something nearer and dearer.  Great makers produce bandanas with this kind of intention. The bandana is their canvas, and, like all artists, they want their story to be understood and their work to be appreciated.    Pictured below is what a selvage edge looks like after being washed/dried several times.